A Note on Offers, Sales, Promotions and Discounts:   Unless otherwise stated, prices on full price, sale and promotional items and affiliate offers cannot be combined with any other offers, sales, promotions or discounts. Sales, promotions and discounts may not be applicable to all sizes, colors or styles. Offers are not valid on previously purchased merchandise or purchases of gift cards. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer, sale, promotion or discount at any time without notice. Quantities are limited; no rain checks will be issued. 

Order

We are currently accepting orders in all 50 states within the United States.

CONFIRMATION

Once you have completed the Checkout process, you should be receiving at least two emails. The first email will contain your confirmation information; please retain this for your records. A second email will be sent notifying you that your order has been shipped, also containing a tracking number. If you do not receive either of these emails, confirm that your correct email address is on file and check your spam filter. If you are still having difficulty, please contact Customer Care.

CHANGES TO YOUR ORDER

At this time, order modifications cannot be made online. If you would like to make changes to your order, please call Customer Care. Because our warehouse works quickly to process your order, our ability to make modifications to your original order depends on the timing of how long ago your order was placed. On the call, our G by Guess Associates may be able to help you cancel and replace your order depending on item availability, but there are no guarantees. Once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

TRACK YOUR ORDER

Your G by GUESS tracking number will be included in your shipment confirmation email. If you are registered at G by GUESS Online, and you placed your order through your online account, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link to the UPS site and enter your tracking number. NOTE: It may take up to 24 hours during regular business hours (Friday and weekends may take longer) from the time the order is shipped before your tracking information is available online.

LIMIT ON WATCH ORDERS

You may purchase up to 10 units of the same watch per transaction on GbyGUESS.com. Our merchandise is not authorized for re-sale; we enforce this policy by limiting online watch purchases to 10 of each watch style per order. Watch orders exceeding this limitation will be canceled.

GIFT CARDS

If you're interested in purchasing a Gift Card, please click here. Gift Cards can be redeemed for online purchases at our G by Guess website (U.S. only) by entering the Gift Card and PIN numbers during checkout. If you'd like to check your balance, please click here. NOTE: When using a gift card, please do not discard it after use. If you choose to return any of the merchandise purchased with it, the value of the merchandise will be credited back onto your gift card.

OUT-OF-STOCK ITEMS

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. You will not be charged for any out-of-stock item(s). Unfortunately, we are unable to accept back orders at this time.

FINDING AN ITEM

If you need help in locating an item that you found online or in the store, please call Customer Care at 1.877.GBYGUESS (1-877-429-4837). We will assist you to our best ability in locating this item at another store or within our inventory. A limited number of Retail Stores have the ability to ship this item directly to you via our preferred carrier, UPS. Unfortunately at this time we cannot ship items internationally.

SALES AND PROMOTIONS

Unless otherwise stated, prices on sale and promotional items cannot be combined with any other offers. Sales and promotions may not include all sizes, colors or styles. Quantities are limited; no rain checks will be issued. Offers are not valid on previously purchased merchandise or purchases of gift cards. Guess? places expiration dates on all promotions or discount codes. They must be used by the expiration date and are subject to the rules of the promotion. Sale and promotion start and end times are displayed in US Eastern time. GUESS?, Inc. reserves the right to extend, modify or discontinue any offer at any time without notice.

MERCHANDISE AVAILABILITY

Merchandise availability is subject to stock on hand, we encourage you to order an item at the time you see it available online or in store.

PRICE ADJUSTMENT POLICY

As a courtesy, we offer a one-time price adjustment if an item is reduced within 14 days from the purchase date. Simply call Customer Care at 1-877-GbyGUESS (429-4837) for reimbursement of the price difference. Price adjustments will only be honored on items purchased at the full retail price, and will be credited back in the original form of payment. Items purchased on sale, promo, clearance or which are otherwise excluded by G by GUESS, in its sole discretion, do not qualify for price adjustments. Not applicable to Gift Card purchases or prohibited by law.

CARE INSTRUCTIONS

For Dark Denims
Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.

For Ribbed Knits
To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.

For Silk Screened Items
Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.

For Items Decorated With Rhinestones Or Glitter
Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.

SIZING

Please refer to our sizing chart to find your correct size. Men's and Women's size charts Men's and Women's size charts

WATCHES

Please contact the G by GUESS watch manufacturer, Sequel International, directly by emailing them at WatchInfo@sequel-us.com. You may also reach them by calling 1-800-248-3775 or sending a written inquiry to:

Sequel International
145 Woodward Ave
Norwalk, CT 06854
U.S.A.

For watch repairs, download our watch manufacturer's repair form.