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PULSE FAQ

New: Pulse members get 50 free points just for signing up

New: Points don't expire as long as you continue shopping **

**But Remember, points expire automatically 6 months from the date of your last purchase using your PULSE Card, so keep shopping!

GENERAL QUESTIONS

Q: How do I sign up for PULSE?
A: You may enroll online at GbyGUESS.com or at any participating G by GUESS retail location in the US (including Puerto Rico). Your full name, valid e-mail address and current zip code are required to become a PULSE member and receive program benefits.

Q: How do I join PULSE if I do not have an email address?
A: You may enroll online at GbyGUESS.com or at any participating G by GUESS retail location in the US (including Puerto Rico). Your full name, valid e-mail address and current zip code are required to become a PULSE member and receive program benefits.

Q: Where is the nearest G by GUESS retail location?
A: Find the nearest G by GUESS retail location by using the Store Locator on GbyGUESS.com.

Q: How do I sign up for PULSE online if I am new to G by GUESS and do not have an existing GbyGUESS.com account?
A: From the homepage, click on the My PULSE Account button to access the log in page. If you do not have an existing GbyGUESS.com account, click on the "Sign Up Now" button in the middle of the page and follow the instructions.

NOTE: No Saturday or Sunday deliveries. No shipping to P.O. Boxes. A.P.O. and F.P.O. addresses are automatically shipped via USPS Ground.

Q: How do I sign up for PULSE online if I already joined at a G by GUESS retail location?
A: From the homepage, click on the My PULSE Account button to access the log in page. If you joined PULSE at a retail location, you need to register your card online to earn points on your GbyGUESS.com purchases. Enter your PULSE card number on the right side of the page and follow the instructions.

Q: Can my friends and family share my PULSE membership?
A: No, PULSE memberships are not transferable and may only be used by an individual member for the member's personal benefit.

Q: Will my registration information be shared outside of GUESS, Inc.?
A: By becoming a PULSE member, you agree to receive advertising, marketing materials and other communications from GUESS and its affiliates. The information we collect will be used to help us provide a more personalized shopping experience and personalized discounts applicable to purchases at participating stores. The personal information you provide as a PULSE member will be handled and retained in accordance with the GUESS privacy policy located at www.GbyGUESS.com.

Q:How do I discontinue my PULSE Membership?
A: To discontinue your PULSE membership, provide notice to G by GUESS Customer Service using our web contact form or via mail at the address below. All accrued Points and Awards will be forfeited at that time. Cancellation may take 6 to 8 weeks to finalize. All cancellations by mail should be addressed to:

PULSE Program
Attn: Customer Service
10610 Freeport Drive
Louisville, KY 40258

POINTS

Q: How do I earn Points?
A: You receive one Point for nearly every dollar spent, before sales tax, on qualifying purchases in store or online.

Q: What are qualifying purchases?
A: All purchases made at participating locations except gift cards, shipping, alterations, or other merchandise as noted for special promotions qualify.

Q: What is the difference between pending Points and earned Points?
A: Earned Points will post to your account within 30 days of the purchase date. Points will be pending prior to the 30 day requirement. Only earned Points count toward Awards.

Q: How do I inquire about missing Points from my transaction history?
A: To apply Points earned while you were a PULSE member, but are not reflected in your Pending account or Point account balances, contact customer service using our web contact form or at 1-877-GBYGUESS (1-877-429-4837).

Q: Can I get Points for purchases made prior to my PULSE membership?
A: Only transactions made after you have signed up for the PULSE program are eligible for Points.

Q: How do I check my account balance?
A: If you have registered your PULSE card online, you can review your Point and Award balances by logging into "My PULSE Account" on GbyGUESS.com. You may retrieve account information at any time in store or by calling customer service at 1-877-GBYGUESS (1-877-429-4837).

Q: Why does my account balance not reflect the Points from my transaction receipt?
A: Pending Points will post to your account within 24 hours of the purchase. Earned Points will post to your account within 30 days of the purchase.

Q: Why has my Points account balance decreased?
A:  Points expire automatically 6 months from the date of your last purchase using your PULSE Card so points accumulated before the 6 months of inactivity would have fallen off your account.  In another case, if your account balance was over 150 Points, you may have earned an Award. In this case, you will see your account balance decrease by 150 Points and your Award balance be credited with an Award.

Q: What should I do if I think there is an error in my Point accounts?
A: Contact customer service using our web contact form or 1-877-GBYGUESS (1-877-429-4837).

Q: Do my Points expire?
A: Points do not expire as long as you continue shopping.  Points expire 6 months from the date of last purchase. To inquire about Point expiration dates, contact customer service using our web contact form or 1-877-GBYGUESS (1-877-429-4837).

Q: When I return an item, how are my Points affected?
A: The Points earned from the returned merchandise will be deducted from your Point account.

AWARDS

Q: How do I earn an Award?
A: Each time you earn 150 Points, your Point account balance will decrease by 150 Points and you will be issued a $10.00 Award. This process may take up to 72 hours from the time Points are earned.

Q: How can I redeem an Award?
A: Awards are redeemable at participating stores and at GbyGUESS.com for future purchases of any eligible merchandise. Provide your PULSE card for in store purchases and log-in to your 'My PULSE Account' for online purchases. You must have registered your PULSE card online to redeem Awards on your online purchases.

Q: What can I purchase using my PULSE Award?
A: Awards are coupons for discounts off future purchases and may only be redeemed for a discount off purchase amounts equal to or greater than the amount of the sum of the Awards presented for redemption at Participating Stores, excluding tax. Awards cannot be used towards the purchase of gift cards or certain other merchandise and are not redeemable for cash.

Q: Do I have to use the entire value of the Award in one transaction?
A: No, PULSE members may choose the amount of their Award to redeem on each purchase.

Q: Do my Awards expire?
A: Awards will expire, if not redeemed, within 60 days from the issue date. You may check the expiration date of your Awards online in your 'My Personal Profile' section of your 'My PULSE Account'.

Q: If I return an item I used an Award to purchase, do I get my Award back?
A: Awards are not refunded back to your account during a return or exchange transaction.

MEMBERSHIP MAINTENANCE

Q: How do I register my PULSE card if I received a PULSE card at a G by GUESS retail store location?
A: From the homepage, click on the My PULSE Account button to access the log in page. Enter your PULSE card number on the right side of the page and follow the instructions.

Q: How do I register my PULSE card if I received a PULSE card with my online order?
A: From the homepage, click on the My PULSE Account button to access the log in page. If you received your PULSE card with your online order, log into your PULSE Account using your email address and password on the left side of the page and follow the instructions.

Q: How do I login to my account?
A: From the homepage, click on the My PULSE Account button to access the log in page. Log into your PULSE Account using your email address and password on the left side of the page.

Q: What if I forget my password?
A: From the homepage, click on the My PULSE Account button to access the log in page. Click Forgot Password underneath the log in on the left side of the page.

Q: How do I change my membership profile?
A: You may change your account profile online by logging into your "My PULSE Account" on GbyGUESS.com and clicking on My Personal Profile.

Q: Why is it important to register my account and keep my contact information current?
A: You are responsible for maintaining accurate and update information in store or online. GUESS is not responsible for awards or benefits not received as a result of inaccurate customer information.

Q: What should I do if I lose my PULSE card?
A: Visit participating G by GUESS retail locations for card replacements. Contact customer service using our web contact form or 1-877-GBYGUESS (1-877-429-4837) for your Points and Awards from your original account to be transferred to your new account and your original account to be deactivated.

Q: What do I do if I have more than one membership card?
A: Contact customer service using our web contact form or 1-877-GBYGUESS (1-877-429-4837). Your account balances will be transferred to one card and all other cards will be deactivated.

Q: What if I do not provide my PULSE card in store or my PULSE card number online at the time of a purchase?
A: Contact customer service using our web contact form or 1-877-GBYGUESS (1-877-429-4837). Be able to provide your transaction number, store number, transaction date and transaction total.