Use our online contact form for quick, personalized assistance


For quality assurance purposes, email and chat transcripts are retained and monitored. For your protection and security, we do not take orders via chat or email. Customer Care representatives will not request your credit card number or any other sensitive information via chat or email.

Orders may be placed securely on this website or by calling our Customer Care Center.



Due to a high volume of calls, we are experiencing longer wait times than usual. We appreciate your patience. Please check your order status by logging into your account.
*Debido al alto volumen de llamadas, estamos experimentando tiempos de espera más largos de lo habitual. Agradecemos su paciencia. Por favor verifique el estado de su pedido iniciando sesión en su cuenta.

Toll Free: 1-877-44-GUESS (1-877-444-8377).
Hours: Monday through Friday 5:00 a.m. - 5:00 p.m., Saturday 7 a.m. - 4 p.m. (PT)
*In observance of the holidays Customer Care will be closed: Nov. 28th , Dec. 25th , and Jan. 1st, 2020.
*En observancia de las festividades el centro de Servicio al Cliente estará cerrado el 28 de noviembre, 25 de diciembre, y 1 de enero.

Holiday Hours November 11 – January 20:
Monday through Friday 5:00 a.m. - 6:00 p.m.
Saturday 7:00 a.m. - 4:00 p.m. (PT)
*In observance of Christmas Eve and New Year’s Eve customer care hours of operations : 6:00 a.m. – 3:00 p.m. (PT)
*Atención el centro de Servicio al Cliente cerrará temprano para Nochebuena y la vispera de Año Nuevo : 6:00 a.m. – 3:00 p.m. (PT)


Download the GBG Los Angeles App from the Apple Store or Google Play store, sign into your account and enjoy direct chat with our customer care representatives and personal stylists.


For assistance in locating a specific item in a retail store, please call GUESS Retail at
1-877-44-GUESS (1-877-444-8377).


For help locating an employee or specific department, and information about advertising or licensing, please call the GUESS?, Inc. corporate office at
1-800-22-GUESS (1-800-224-8377).


The GUESS corporate headquarters are located in Los Angeles, CA. If you would like to send correspondence to our corporate offices please address it to:


GUESS?, Inc.
1444 South Alameda Street
Los Angeles, CA 90021